Terms & Conditions

Barefoot Yachts Limited operates the boat-booking website www.Barefoot-Cruising-Indonesia.com, which provides an online platform to facilitate users to purchase boat-related services offered from Boat Operators (‘Service Suppliers’). As a buyer (“guest), you agree to accept the Terms and Conditions of the Service Supplier when you request a booking for the services through Barefoot Yachts Limited. In the event of conflict between the Terms & Conditions of the Service Supplier and the Terms & Conditions below, these Terms & Conditions shall be revealed.

Liability

By sending a payment, the guests indemnifies Barefoot Yachts and affiliated Service Suppliers from any direct or indirect claims, arising from any injury, illness, death, damage to or loss of property in any way during embarkation, carriage, activities during the cruise and disembarkation. It is essential to arrange a comprehensive personal and travel insurance to cover any eventuality, including charges arising from canceling your holiday plans [see section Travel Insurance]. Please check with Barefoot Yachts or your own insurance company about the insurance possibilities and packages. Furthermore, Barefoot Yachts and affiliated Service Suppliers can not be held liable for matters such as baggage loss or damage, expense or inconvenience caused by delayed or canceled transportation service, change of schedule, strikes or other conditions.

Medical & Physical Condition, Disabilities

Anyone suffering from illness, disability, or undergoing treatment for any physical or other medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the trip. Guests are responsible for managing their own medication and medical, physical, or allergic conditions during their cruise.

By forwarding of the deposit, the individual guest certifies that the passenger(s) do(es) not have any mental, physical or other condition or disability that would create a hazard for him/her, other passengers or the crew.

Personal Information

Barefoot Yachts affiliated Service Suppliers disclose Customers’ Personal Information only for the purpose of delivering Diving Services and to comply with applicable privacy legislation.

Barefoot Yacht collects passengers’ personal information in order to deliver the highest quality of services, including diving services and to comply with applicable privacy legislation. A passenger form will be sent to the Guests’ Leader / agent / all guests accordingly in order to collect information that is necessary to organize the cruise and to comply with local regulations.

Guests are responsible to provide all information necessary to organize the cruise, latest month before departure, including filled guest form, special orders such as extra alcohol or diving courses. In addition, due to local regulations, we will require the soft/digital copy of all passengers’ passports and in some cases Covid vaccination certificates.

For Cruises organized with short notice within 30 days before departure, passport details of all guests must be handed in at the very latest 72 hours before departure in order to obtain the harbor clearance in time.

Itineraries

Sailing itineraries and daily programs are subject to change due to weather and sea conditions, availability of safe anchorage, government regulations and other factors. Every effort will be made to carry out the program as planned. Program changes may take place during the cruise to take advantage of local cultural events, to adapt to sailing conditions, or in response to other factors.

Price Changes

The affiliated Services Supplier has the right to increase prices due to unforeseeable circumstances such as extreme governmental fee changes, extreme inflation or extreme petrol price change. Evidence of such a change will be provided and the cost difference may only change is proportionate to the actual change in operational expenses.

Certain extra expenses, such as Harbor & National Park Fees or alcohol may be subject to change, as also influenced by third parties.

Deposit and Balance payments

A booking can only be considered confirmed once a deposit payment has been made and received. Balance payments are due 90/60/30 days prior departure as stated on the proforma invoice upon booking. For circumstances beyond control, a courtesy period of up to 2 weeks will be given for the balance payment. After this period, the dates may be resold to a third party.

Cancellation from Guests Side

More than 60 days prior to departure, 50% of cruise price or any deposits received will be charged as cancellation fee. If the guest decides to postpone the cruise for the same period or portion, the deposits made may be used pro-rata to pay this future cruise depending on the price and availability. An administration fee may apply for date changes.

59 to 0 days prior to departure 100% of the cruise price will be charged as cancellation fees. The guests may be charged for partially provided services. Barefoot Yachts highly recommends all of its clients to purchase travel insurance immediately upon booking [see section Travel Insurance].

Cancellation from Service Suppliers Side

If the Service Supplier is unable to deliver services specified in booking due to operational failures, alternative arrangements of equal quality will be offered or any payments made directly related to the booked service will be refunded. The guest may be charged for partially provided services or cost in direct relation to the booked service.

The Service supplier can not be held liable for failure to perform their obligations if there are events beyond control (force majeure), such as natural disasters, war, riots, fire, flood, earthquake, storm, hurricane, volcanic ash cloud, or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute.

If a Named Storm threatens or is forecast to threaten the expected location of the cruise as determined by the Captain of Cruise Director in his/her sole discretion, the Captain of Cruise Director shall have the option of terminating or canceling the charter any time that he/she deems necessary.

No refund will be given in case of force majeure, but each will be considered according to its merit in order to find a commercially responsible solution for all parties.

Travel Insurance

We highly recommend purchasing travel insurance immediately upon booking. Coverage should, at minimum, include emergency medical evacuation, trip delay (interruption or after departure coverage), baggage loss, repatriation. Diving Insurance is compulsory for Scuba Divers.For example, your Travel insurance should apply if (i) your flight has been canceled and you can’t reach cruise departure point in time (ii) you need to cancel your trip due to illness; (ii) a hurricane, volcano, earthquake or similar natural disaster occurs while traveling and you are stranded; (iii) a terrorist incident or social turmoil occurs at the destination you planned on visiting; (iv) you have a medical emergency and need medical attention or evacuation; (v) your personal items get lost or damaged during the flight or cruise.

Extra onboard Expenses

“Extra services & expenses” may include the sale of alcoholic beverages, harbor and national park fees, Scuba Diving, Scuba Dive Equipment rental, Diving Courses (including “Discover Scuba Dives”), (motorized) Watersports, SPA treatments and other services not listed as “Included” upon booking. Generally, all inclusions/exclusions and onboard expenses are transparently communicated upon booking.

Any additional services offered by the Yacht operator during the cruise may come with additional cost and is an arrangement between the operator and guests onboards – to avoid any miscommunications, it is the responsibility of both, the yacht operator and guest to reconfirm pricing before the extra service is delivered.

Complaints

Shortcomings in the services and facilities provided by the affiliated Service Supplier during the cruise are to be reported to the Cruise Director on board. If possible, the Cruise Director will try to find an appropriate solution.

If the issue can not be solved while onboard and you are planning to launch a complaint, document the shortcomings (pictures/video/statements) and send the complaint in writing within 14 days after the cruise

Travel Agency
Barefoot Yachts Limited
Unit 2, 10/F., King’s Commercial Building,
2-4 Chatham Court, Tsim Sha Tsui, Kowloon,Hong Kong

Marketing & Operational Consulting
PT White Sails Indonesia
JL. RAYA ANYAR GANG III No. 2, Desa/Kelurahan Kerobokan Kelod, Kec. Kuta Utara 80361, Kab. Badung, Provinsi Bali

*updated 15 February 2023
Previous Terms of Conditions apply for bookings made beforehand.