Terms & Conditions

Barefoot Yachts Limited operates the boat-booking website www.Barefoot-Cruising-Indonesia.com, which provides an online platform to facilitate users to purchase boat-related services offered from Boat Operators (‘Service Suppliers’). As a buyer, you agree to accept the Terms and Conditions of the Service Supplier when you request a booking for the services through Barefoot Yachts Limited. In the event of conflict between the Terms and Conditions of the Service Supplier and these Terms and Conditions, these Terms and Conditions will prevail.

Liability

By sending a payment, the guests indemnifies Barefoot Yachts and affiliated Service Suppliers from any direct or indirect claims, arising from any injury, illness, death, damage to or loss of property in any way during embarkation, carriage, activities during the cruise and disembarkation. It is essential to arrange a comprehensive personal and baggage travel insurance to cover any eventuality, including charges arising from cancelling your holiday plans [see section Travel Insurance]. Please check with Barefoot Yachts or your own insurance company about the insurance possibilities and packages. Furthermore, Barefoot Yachts and affiliated Service Suppliers can not be held liable for matters such as baggage loss or damage, expense or inconvenience caused by delayed or cancelled transportation service, change of schedule, strikes or other conditions.

Medical & Physical Condition, Disabilities

Anyone suffering from illness, disability, or undergoing treatment for any physical or other medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the trip. Guests are responsible for managing their own medication and medical, physical, or allergic conditions during their cruise.

By forwarding of the deposit, the individual guest certifies that the passenger(s) do(es) not have any mental, physical or other condition or disability that would create a hazard for him/her or other passengers.

Collection and use Personal Information

Barefoot Yachts affiliated Service Suppliers disclose Customers’ Personal Information only for the purpose of delivering Diving Services and to comply with applicable privacy legislation.

Barefoot Yacht collects passengers’ personal information in order to deliver the highest quality of services, including diving services and to comply with applicable privacy legislation. A passenger form will be sent to the Guests’ Leader / agent / all guests accordingly in order to collect information that is necessary to organize the cruise and to compy with local regulation. Guests are responsible to fill the provided guest form 2 months before the cruise. In addition to that and due to local regulations, we will require the soft/digital copy of all passengers’ passports.

Itineraries

Sailing itineraries and daily programs are subject to change due to weather and sea conditions, availability of safe anchorage, government regulations and other factors. Every effort will be made to carry out the program as planned. Program changes may take place during the cruise to take advantage of local cultural events, to adapt to sailing conditions, or in response to other factors.

Price Changes

The affiliated Services Supplier has the right to increase prices due to unforeseeable circumstances such as extreme governmental fee changes, extreme inflation or extreme petrol price change.

Cancellation from Guests Side

More than 60 days prior to departure, 50% of cruise price or any deposits received will be charged as cancelation fee. If the guest decides to postpone the cruise for the same period or portion, the deposits made may be used pro-rata to pay this future cruise depending on the price and availability.
59 to 0 days prior to departure 100% of the cruise price will be charged as cancelation fees. The guests may be charged for partially provided services. Barefoot Yachts highly recommends all of its clients to purchase travel insurance immediately upon booking [see section Travel Insurance].

Special Condition due to COVID-19 Pandemic

If travel restrictions are implemented by your local government or by the local government of the area you are traveling to due to COVID-19 (Coronavirus), or flights/visas to the destination are canceled due to restriction by the government, the following conditions applies:

Up to 30 days prior to departure re-scheduling within 12 months of original cruise date (subject to availability). The monies will be kept as such for the new booking dates. For rescheduling requested within 30 days prior to departure, guests are subject to cover preparing costs of the affiliated Service Supplier.

In any case, we will do its best to favor discussion with the guests to find the best solution for all parties on a case by case basis.

Cancellation from Service Suppliers Side

If the Service Supplier is unable to deliver services specified in booking due to operational failures, alternative arrangements of equal quality will be offered or costs directly related to the booked service will be compensated. The guest may be charged for partially provided services or cost in direct relation to the booked service.

In case the Service Supplier is permanently unable to deliver services specified in the booking due to circumstances beyond control, such as natural disasters, war, riots etc., the Legal Code of the country of registration of the Service Supplier applies. Each will be considered according to its merit in order to find a commercially responsible solution for all parties.

Travel Insurance

We highly recommend purchasing travel insurance immediately upon booking. Coverage should, at minimum, include emergency medical evacuation, trip delay (interruption or after departure coverage), baggage loss, repatriation and Diving Insurance (for Divers).

For example, your Travel insurance should apply if (i) your flight has been cancelled and you can’t reach cruise departure point in time (ii) you need to cancel your trip due to illness; (ii) a hurricane, volcano, earthquake or similar natural disaster occurs while traveling and you are stranded; (iii) a terrorist incident or social turmoil occurs at the destination you planned on visiting; (iv) you have a medical emergency and need medical attention or evacuation; (v) your personal items get lost or damaged during the flight or cruise.

Complaints

Shortcomings in the services and facilities provided by the affiliated Service Supplier during the cruise are to be reported to the Cruise Director on board. If possible, the Cruise Director will try to find an appropriate solution.

If the issue can not be solved while onboard and you are planning to launch a complaint, document the shortcomings (pictures/video/statements) and send the complaint in writing within 14 days after the cruise.

Barefoot Yachts Limited, 20th Floor, Central Tower, 28th Queens Road Central, Central, Hong Kong.
Updated 1 May 2021. Previous Terms of Conditions apply for bookings made before.